Legal
Service status
We don't publish a live status dashboard yet.
We'd rather tell you that than show you a page of uptime figures that aren't measured. A status dashboard is only worth anything if it goes red when the service does, and ours isn't wired to a monitor yet. It's on the list.
In the meantime, the fastest way to get a real answer about a live issue is to ask a human — you'll get one.
Reporting an issue
Something is down right now
Email [email protected] with your account and roughly when it started. If calls are affected, say so in the subject line — that gets it triaged first.
Checking your own calls
Every call has a record with its status, duration, and outcome. The call ledger in your workspace is usually faster than asking us whether a specific call connected.
Security issues
Those go to security, not support.
How we handle incidents
If we have an incident that affects your calls, we'll tell you — what broke, for how long, and what we changed so it doesn't happen again. We won't quietly fix it and hope nobody noticed. That's the same commitment written into our security posture.